At Budhill Family Learning Centre we strive to maintain and improve our service. Please can we ask that you inform us of any suggestions or complaints as soon as possible? In the first instance you may wish to speak with your child’s key worker. However, if you have a concern about any aspect of the service, you should speak to the Head of Establishment.

If the Head of Establishment does not resolve your issue to your satisfaction, you should contact the Chief Executive Department who will:

• Take a neutral stance and fully investigate your complaint
• Acknowledge receipt of your complaint within 5 working days
• An officer will then investigate your complaint and aim to respond to you within a further 10 working days. If this is not possible, we will let you know.
• If you are unhappy with this response a member of the Senior Management Team will look into the matter for you.

If you are still unhappy with the response, you may wish to contact the office of the Chief Executive to consider your complaint.

Freepost RLYU-GKGE-JGLJ
Customer Comments
Chief Executive Department
Glasgow City Council
G2 9RZ. (You do not need a stamp.)

Phone us on 0141 287 0900.
Fax us on 0141 287 4575.

Use the online form on our website at
www.glasgow.gov.uk/ContactUs.
If you are still not satisfied with the way we have responded to you, you have the right to ask the Scottish Public Services Ombudsman to consider the matter. Their address is:

SPSO, Freepost EH641,
Edinburgh, EH3 0BR.
0800 377 7330

or visit www.spso.org.uk.

They will not normally investigate if you have known about the problem for more than 12 months before complaining.

You can also contact the Care Inspectorate at the following address:

The Care Inspectorate
4TH FLOOR
SMITHHILL STREET
PAISLEY
PA1 1EB, TEL: 0141 843 4230